State Farm® Insurance Agent Chris Hartford

"Chris and his agency have significantly declined in customer service since I first signed up for my policy in 2021. Initially, communication was smooth, and renewals were handled efficiently. However, over time, it has become increasingly difficult to get in touch with anyone when I need assistance. My most recent renewal was unnecessarily stressful, and the one agent who was consistently helpful is no longer with the agency. I even reached out directly to Chris about my concerns, but he never responded. Overall, I’m very dissatisfied with the lack of responsiveness and support."

"Great customer service! Spoke to Ben and he was a huge help with my policies and making sure I had the best coverages. Super friendly and helpful!"

"Great customer service and reliable coverage! I had a great experience with Benjamin getting set up, thank you so much"

"Shoutout to John for giving me a lower price on my auto insurance! He was very helpful and descriptive throughout the whole process! Highly recommend state farms!"

"This office, and Chris Hartford in specifically are an almost impossible team and person to reach. Chris has no issue setting you up with insurance, but you will have to basically pull teeth for close to a month to get any sort of contact from chris once you’re signed up. Throughout my time having this insurance through this office, I have had to email or call chris close to 20 times to get in touch about anything. There have been lulls in communication that have lasted for more than 20 days. He is never in the office, and never answers his cell phone. He doesn’t respond to email, and his office can’t help you, only chris can. So you’re basically stuck with no help as your issue grows and grows. This is auto insurance, so issues with that can cause a person to not be legally able to drive, among other things. And chris doesn’t seem to care at all that such a vital service becomes inaccessible because he doesn’t feel like responding, or even worse- a service you pay a large amount monthly for- you aren’t able to use any of the alleged services included due to having no ability to contact anyone at all. It’s a terrible excuse for a professional office, and in my opinion should lose their ability to sell insurance to the public."

"John Wilson goes above and beyond! I switched from an agent who didn’t put half of the effort in and immediately felt like I was in better hands! Will recommend to everyone 🙂"

"Thanks for John Wilson for his wonderful customer service and getting me and my husband Home Owners Insurance and Car bundle Insurance for our first home we just closed on. I will definitely refer my friends and family to State Farm for coverage in the future."

"Very friendly.."

"Chris was great! He worked very hard to save me money. Thanks State Farm"

"I was over paying on my auto insurance and had refund checks issued to me. There was a small error on the checks and I needed it fixed. Terri Hymes worked with me to get that accomplished. She constantly followed up with the department that handles that part and kept me in the loop every step of the way. She made sure she stayed in contact with me until I received the new checks. That was extremely the best service I’ve ever experienced especially with insurance companies because usually they will tell you to wait and when everything is fixed they will be mailed out but she did the complete opposite and kept me in the loop and made me feel like I wasn’t forgotten. If you want to get things done and someone on top of it for you, Terri Hymes is who you need to call. Thanks again Mrs. Terri."

"Terri Hymes has been an incredible, patient and knowledgeable person in helping transfer my insurance from Ohio to Maryland. It is very rare to see such kindness, patience and knowledge in one person. She is amazing!"

"John is great. He is very easy to work with and knows what he is talking about."

"I shopped around for insurance for my 3 cars and single-family home. I contacted 4 insurance companies. Chirs was very helpful and courteous and explained in detail what was covered and provided me guidance. I was under the impression that my current insurance company Erie had the lowest prices, but he ended up saving me over $1800 bundling my auto, home and umbrella insurances. If you are looking for good service and low pricing call Chris. I highly recommend him."

"State Farm agent Robert Mair provided me and my wife with excellent comparative insurance coverage and quotes. He was honest and helpful with explaining the prices per car, bundled coverage, home insurance, and life insurance policies. He answered all our questions and explained things to us in a way that we could understand. We appreciate the kind words and support. Thank you Robert Mair for your thorough knowledge and insight!"

"I have questions about why I’m being charged more than once and they sent me a check that no one knows why and I’ve got no call back from my local agent. Terrible customer service, they m probably not spending enough money for them to worry what I think !"

"Robert Mair was extremely helpful in finding me a new Home & Auto bundle that saved me a couple hundred dollars. The process was painless & simple and I enjoyed working with Robert the entire way!"

"I also had a pleasant experience purchasing insurance for my car and home. Unfortunately my claims experience for a minor collision has been very unpleasant. A small claim should be matter of fact straightforward business but the company says one thing and does another. I called Chris Hartford the agent to discuss and he wouldn't take my call. He said he would call back and I never heard from him. State Farm would not accept an estimate from the repair shop. Instead they based their own estimate solely on photos they had me take myself. Then they sent me a low-ball check for about 1/3 of the estimated cost. They refused to send an adjustor to see the car in person and keep rejecting the shops estimate. There is no help at the claims number and there's no help at the agents office. What fun."

"Jim Curry was so helpful guiding us through the homeowner's and flood insurance process. His advice was so helpful! Not to mention that he has such a nice personality and was very easy to talk to! He knows our local area and is so savvy about our specific needs, it really was like we were taking to a friend."

"Robert is amazing! These guys make the process so easy."

"I am a member of State Farm Insurance "Drive Safe and Save.". Chris Hartford and his staff are great and ALWAYS ready to assist. I would recommend State Farm to anyone!"

"I just signed up with this team starting in just a few days. John Wilson reached out to me and he was knowledgeable, patient, and great follow through. The team was able to provide me with much better insurance at a better rate in little time. I look forward to working with John and the team."

"I called state farm and spoke to Robert Mair about a bill I received from them. He was very kind and courteous and did everything he could to take care of the bill for me. I'm truly grateful. Wonderful customer service!"

"Robert Mair was very helpful and efficient"

"Matt is super helpful, every time I call he take care my problems for me right the way. Highly satisfied and highly recommend. Thank you"

"John Wilson was very helpful and did an amazing job with setting me up for insurance. Highly recommend him."