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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Debbie Eck

Debbie Eck

December 4, 2024

5  out of  5
rating by Debbie Eck
"Chris was great! He worked very hard to save me money. Thanks State Farm"
We responded:
"Thank you for the review! Let us know if we can do anything else for you"
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Tyra Downs

November 29, 2024

5  out of  5
rating by Tyra Downs
"I was over paying on my auto insurance and had refund checks issued to me. There was a small error on the checks and I needed it fixed. Terri Hymes worked with me to get that accomplished. She constantly followed up with the department that handles that part and kept me in the loop every step of the way. She made sure she stayed in contact with me until I received the new checks. That was extremely the best service I’ve ever experienced especially with insurance companies because usually they will tell you to wait and when everything is fixed they will be mailed out but she did the complete opposite and kept me in the loop and made me feel like I wasn’t forgotten. If you want to get things done and someone on top of it for you, Terri Hymes is who you need to call. Thanks again Mrs. Terri."
We responded:
"Thank you so much for the kind words about Terri!"
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Angelique Rwiyereka

November 13, 2024

5  out of  5
rating by Angelique Rwiyereka
"Terri Hymes has been an incredible, patient and knowledgeable person in helping transfer my insurance from Ohio to Maryland. It is very rare to see such kindness, patience and knowledge in one person. She is amazing!"
We responded:
"Thank you for the kind words about Terri she's great!"
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Kelleye Marie

October 30, 2024

5  out of  5
rating by Kelleye Marie
"John is great. He is very easy to work with and knows what he is talking about."
We responded:
"Thank you for the review, John knows his stuff as the team lead in the office!"
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George Cholakian

October 24, 2024

5  out of  5
rating by George Cholakian
"I shopped around for insurance for my 3 cars and single-family home. I contacted 4 insurance companies. Chirs was very helpful and courteous and explained in detail what was covered and provided me guidance. I was under the impression that my current insurance company Erie had the lowest prices, but he ended up saving me over $1800 bundling my auto, home and umbrella insurances. If you are looking for good service and low pricing call Chris. I highly recommend him."
We responded:
"Thank you so much for the recommendation, let us know if there is anything else we can do!"
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Ronald Collins

October 17, 2024

5  out of  5
rating by Ronald Collins
"State Farm agent Robert Mair provided me and my wife with excellent comparative insurance coverage and quotes. He was honest and helpful with explaining the prices per car, bundled coverage, home insurance, and life insurance policies. He answered all our questions and explained things to us in a way that we could understand. We appreciate the kind words and support. Thank you Robert Mair for your thorough knowledge and insight!"
We responded:
"Thank you for the review of Robert and your experience, he knows his stuff!"
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Phat Cat

October 14, 2024

2  out of  5
rating by Phat Cat
"I have questions about why I’m being charged more than once and they sent me a check that no one knows why and I’ve got no call back from my local agent. Terrible customer service, they m probably not spending enough money for them to worry what I think !"
We responded:
"Hi, we want to look into this and get your billing question resolved but cannot find your information from your Google name, please email me directly chris@sfmidatlantic.com and reference the Google review - I will get all billing questions resolved thank you."
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john cassel

October 1, 2024

5  out of  5
rating by john cassel
"Robert Mair was extremely helpful in finding me a new Home & Auto bundle that saved me a couple hundred dollars. The process was painless & simple and I enjoyed working with Robert the entire way!"
We responded:
"We are glad we could save you some $$$ thank you for the review!"
Profile photo of John Srygley

John Srygley

September 25, 2024

1  out of  5
rating by John Srygley
"I also had a pleasant experience purchasing insurance for my car and home. Unfortunately my claims experience for a minor collision has been very unpleasant. A small claim should be matter of fact straightforward business but the company says one thing and does another. I called Chris Hartford the agent to discuss and he wouldn't take my call. He said he would call back and I never heard from him. State Farm would not accept an estimate from the repair shop. Instead they based their own estimate solely on photos they had me take myself. Then they sent me a low-ball check for about 1/3 of the estimated cost. They refused to send an adjustor to see the car in person and keep rejecting the shops estimate. There is no help at the claims number and there's no help at the agents office. What fun."
We responded:
"Hi John, thank you for reviewing your purchase experience positively, I'm sorry you're not satisfied with your claim. While we have different licenses than claim handlers, we can certainly assist in the process. In regard to you reaching out, I looked through all our records and didn't find anything we missed. It looks like there may have been a misunderstanding or communication error here that we can certainly make right. Please reach out to me at chris@sfmidatlantic.com to set up a time to discuss or call or text the office to set up an appointment. Thank you."
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P G

August 30, 2024

5  out of  5
rating by P G
"Jim Curry was so helpful guiding us through the homeowner's and flood insurance process. His advice was so helpful! Not to mention that he has such a nice personality and was very easy to talk to! He knows our local area and is so savvy about our specific needs, it really was like we were taking to a friend."
We responded:
"Thank you for the review, Jim is pretty easy to talk to!"
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Eric Bloom

August 28, 2024

5  out of  5
rating by Eric Bloom
"Robert is amazing! These guys make the process so easy."
We responded:
"Robert does make it easy thank you for the review!"
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BUD BECKER

August 28, 2024

5  out of  5
rating by BUD BECKER
"I am a member of State Farm Insurance "Drive Safe and Save.". Chris Hartford and his staff are great and ALWAYS ready to assist. I would recommend State Farm to anyone!"
We responded:
"Thank you!"
Profile photo of Ja'Qwan Newman-Mason

Ja'Qwan Newman-Mason

August 21, 2024

5  out of  5
rating by Ja'Qwan Newman-Mason
"I just signed up with this team starting in just a few days. John Wilson reached out to me and he was knowledgeable, patient, and great follow through. The team was able to provide me with much better insurance at a better rate in little time. I look forward to working with John and the team."
We responded:
"Thank you John is top notch!"
Profile photo of Maria Ramos

Maria Ramos

August 19, 2024

5  out of  5
rating by Maria Ramos
"I called state farm and spoke to Robert Mair about a bill I received from them. He was very kind and courteous and did everything he could to take care of the bill for me. I'm truly grateful. Wonderful customer service!"
We responded:
"Thank you! John is the best"
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Ben K

August 16, 2024

5  out of  5
rating by Ben K
"Matt is great!"
We responded:
"Thank you for the 5 star recommendation!"
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Adele Hawkins-White

July 12, 2024

5  out of  5
rating by Adele Hawkins-White
"Robert Mair was very helpful and efficient"
We responded:
"Thank you for the 5 star review! Robert makes it easy!"
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peypey nguyen

July 9, 2024

5  out of  5
rating by peypey nguyen
"Matt is super helpful, every time I call he take care my problems for me right the way. Highly satisfied and highly recommend. Thank you"
We responded:
"Thank you, Matt is top notch!"
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jason durham

July 2, 2024

5  out of  5
rating by jason durham
"John Wilson was very helpful and did an amazing job with setting me up for insurance. Highly recommend him."
We responded:
"John gets all the compliments - thanks for your review!"
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amanda weig

June 29, 2024

5  out of  5
rating by amanda weig
"John Wilson showed concern and attention to detail during our latest interaction. He is an excellent representative of State Farm."
We responded:
"John knows the State Farm products better than anyone! Thank you"
Profile photo of Vinh Diesel yyds

Vinh Diesel yyds

June 25, 2024

5  out of  5
rating by Vinh Diesel yyds
"Robert Mair was awesome! Saved me a bunch!"
We responded:
"Vinh Diesel! Thank you, Robert knows how to put together a Personal Price Plan"
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Mermaid Glow

June 24, 2024

5  out of  5
rating by Mermaid Glow
"Matt is a very professional young man, he took care of my insurance need for my new apartment, very kind and respectful. He made that part of my process a whole lot better. Thanks Chris."
We responded:
"Matt is one of the newer members of the team, but you'd never guess that! Thank you for the review!"
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Craig Brown

June 21, 2024

5  out of  5
rating by Craig Brown
"I worked with John and Matt who were both very quick to respond and helpful. State Farm provided a quote that my previous insurance company stated they could not beat!"
We responded:
"Most only get to work with John or Matt - we're glad you got to sample both of them! Thank you for the review"
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michael schneider

June 20, 2024

5  out of  5
rating by michael schneider
"I worked with John Wilson. He was vary easy to work with and got me everything I needed really quick. No hassle here. In a crazy world of insane high insurance rates give John a call he makes it happen"
We responded:
"Thank you for the review and for the shoutout to John!"
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Alan Rozzi

June 19, 2024

5  out of  5
rating by Alan Rozzi
"John was very helpful and prompt, nice guy. Would work with him again."
We responded:
"Thank you for the review - John is pretty nice, we agree!"
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SANDRA FINNEY

June 18, 2024

1  out of  5
rating by SANDRA FINNEY
"State Farm had to leave you. Last year original quote was changed from what I had been told. Never did I get the lower quote and when policy renewal came…. up it went. Funny I know folks that have cheaper rates with more expensive homes. Not only did my rates go up my deductibles became outrageous."
We responded:
"Hi Sandra, we're sorry to see you modified your 5 star review from last year to a 1 star review. We would love to set up another appointment to review how the inflation protection works on homeowners policies, and how to get the best value in terms over coverage vs. deductibles. In regard to the cost of the home, homeowners' insurance premiums do not depend on the market value of the home - we would be happy to discuss this as well so you have the best understanding possible of your homeowner's insurance (even if it's not with State Farm)! Original response to review: Thank you for the wonderful 5 star review recognizing John Wilson efforts to provide you with the insurance you need, Sandra! We strive to go the extra mile to provide you with the customer care that you deserve and it is always our pleasure to be able to assist you with any of your insurance questions or needs!"