State Farm® Insurance Agent Chris Hartford
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Debbie Eck
December 4, 2024
"Chris was great! He worked very hard to save me money. Thanks State Farm"
"Thank you for the review! Let us know if we can do anything else for you"
Tyra Downs
November 29, 2024
"I was over paying on my auto insurance and had refund checks issued to me. There was a small error on the checks and I needed it fixed. Terri Hymes worked with me to get that accomplished. She constantly followed up with the department that handles that part and kept me in the loop every step of the way. She made sure she stayed in contact with me until I received the new checks. That was extremely the best service I’ve ever experienced especially with insurance companies because usually they will tell you to wait and when everything is fixed they will be mailed out but she did the complete opposite and kept me in the loop and made me feel like I wasn’t forgotten. If you want to get things done and someone on top of it for you, Terri Hymes is who you need to call. Thanks again Mrs. Terri."
"Thank you so much for the kind words about Terri!"
Angelique Rwiyereka
November 13, 2024
"Terri Hymes has been an incredible, patient and knowledgeable person in helping transfer my insurance from Ohio to Maryland. It is very rare to see such kindness, patience and knowledge in one person. She is amazing!"
"Thank you for the kind words about Terri she's great!"
Kelleye Marie
October 30, 2024
"John is great. He is very easy to work with and knows what he is talking about."
"Thank you for the review, John knows his stuff as the team lead in the office!"
George Cholakian
October 24, 2024
"I shopped around for insurance for my 3 cars and single-family home. I contacted 4 insurance companies. Chirs was very helpful and courteous and explained in detail what was covered and provided me guidance. I was under the impression that my current insurance company Erie had the lowest prices, but he ended up saving me over $1800 bundling my auto, home and umbrella insurances. If you are looking for good service and low pricing call Chris. I highly recommend him."
"Thank you so much for the recommendation, let us know if there is anything else we can do!"
Ronald Collins
October 17, 2024
"State Farm agent Robert Mair provided me and my wife with excellent comparative insurance coverage and quotes. He was honest and helpful with explaining the prices per car, bundled coverage, home insurance, and life insurance policies. He answered all our questions and explained things to us in a way that we could understand. We appreciate the kind words and support. Thank you Robert Mair for your thorough knowledge and insight!"
"Thank you for the review of Robert and your experience, he knows his stuff!"
Phat Cat
October 14, 2024
"I have questions about why I’m being charged more than once and they sent me a check that no one knows why and I’ve got no call back from my local agent. Terrible customer service, they m probably not spending enough money for them to worry what I think !"
"Hi, we want to look into this and get your billing question resolved but cannot find your information from your Google name, please email me directly chris@sfmidatlantic.com and reference the Google review - I will get all billing questions resolved thank you."
john cassel
October 1, 2024
"Robert Mair was extremely helpful in finding me a new Home & Auto bundle that saved me a couple hundred dollars. The process was painless & simple and I enjoyed working with Robert the entire way!"
"We are glad we could save you some $$$ thank you for the review!"
John Srygley
September 25, 2024
"I also had a pleasant experience purchasing insurance for my car and home. Unfortunately my claims experience for a minor collision has been very unpleasant. A small claim should be matter of fact straightforward business but the company says one thing and does another. I called Chris Hartford the agent to discuss and he wouldn't take my call. He said he would call back and I never heard from him. State Farm would not accept an estimate from the repair shop. Instead they based their own estimate solely on photos they had me take myself. Then they sent me a low-ball check for about 1/3 of the estimated cost. They refused to send an adjustor to see the car in person and keep rejecting the shops estimate. There is no help at the claims number and there's no help at the agents office. What fun."
"Hi John, thank you for reviewing your purchase experience positively, I'm sorry you're not satisfied with your claim. While we have different licenses than claim handlers, we can certainly assist in the process. In regard to you reaching out, I looked through all our records and didn't find anything we missed. It looks like there may have been a misunderstanding or communication error here that we can certainly make right. Please reach out to me at chris@sfmidatlantic.com to set up a time to discuss or call or text the office to set up an appointment. Thank you."
P G
August 30, 2024
"Jim Curry was so helpful guiding us through the homeowner's and flood insurance process. His advice was so helpful! Not to mention that he has such a nice personality and was very easy to talk to! He knows our local area and is so savvy about our specific needs, it really was like we were taking to a friend."
"Thank you for the review, Jim is pretty easy to talk to!"
Eric Bloom
August 28, 2024
"Robert is amazing! These guys make the process so easy."
"Robert does make it easy thank you for the review!"
BUD BECKER
August 28, 2024
"I am a member of State Farm Insurance "Drive Safe and Save.". Chris Hartford and his staff are great and ALWAYS ready to assist. I would recommend State Farm to anyone!"
"Thank you!"
Ja'Qwan Newman-Mason
August 21, 2024
"I just signed up with this team starting in just a few days. John Wilson reached out to me and he was knowledgeable, patient, and great follow through. The team was able to provide me with much better insurance at a better rate in little time. I look forward to working with John and the team."
"Thank you John is top notch!"
Maria Ramos
August 19, 2024
"I called state farm and spoke to Robert Mair about a bill I received from them. He was very kind and courteous and did everything he could to take care of the bill for me. I'm truly grateful. Wonderful customer service!"
"Thank you! John is the best"
Ben K
August 16, 2024
"Matt is great!"
"Thank you for the 5 star recommendation!"
Adele Hawkins-White
July 12, 2024
"Robert Mair was very helpful and efficient"
"Thank you for the 5 star review! Robert makes it easy!"
peypey nguyen
July 9, 2024
"Matt is super helpful, every time I call he take care my problems for me right the way. Highly satisfied and highly recommend. Thank you"
"Thank you, Matt is top notch!"
jason durham
July 2, 2024
"John Wilson was very helpful and did an amazing job with setting me up for insurance. Highly recommend him."
"John gets all the compliments - thanks for your review!"
amanda weig
June 29, 2024
"John Wilson showed concern and attention to detail during our latest interaction. He is an excellent representative of State Farm."
"John knows the State Farm products better than anyone! Thank you"
Vinh Diesel yyds
June 25, 2024
"Robert Mair was awesome! Saved me a bunch!"
"Vinh Diesel! Thank you, Robert knows how to put together a Personal Price Plan"
Mermaid Glow
June 24, 2024
"Matt is a very professional young man, he took care of my insurance need for my new apartment, very kind and respectful. He made that part of my process a whole lot better. Thanks Chris."
"Matt is one of the newer members of the team, but you'd never guess that! Thank you for the review!"
Craig Brown
June 21, 2024
"I worked with John and Matt who were both very quick to respond and helpful. State Farm provided a quote that my previous insurance company stated they could not beat!"
"Most only get to work with John or Matt - we're glad you got to sample both of them! Thank you for the review"
michael schneider
June 20, 2024
"I worked with John Wilson. He was vary easy to work with and got me everything I needed really quick. No hassle here. In a crazy world of insane high insurance rates give John a call he makes it happen"
"Thank you for the review and for the shoutout to John!"
Alan Rozzi
June 19, 2024
"John was very helpful and prompt, nice guy. Would work with him again."
"Thank you for the review - John is pretty nice, we agree!"
SANDRA FINNEY
June 18, 2024
"State Farm had to leave you. Last year original quote was changed from what I had been told. Never did I get the lower quote and when policy renewal came…. up it went. Funny I know folks that have cheaper rates with more expensive homes. Not only did my rates go up my deductibles became outrageous."
"Hi Sandra, we're sorry to see you modified your 5 star review from last year to a 1 star review. We would love to set up another appointment to review how the inflation protection works on homeowners policies, and how to get the best value in terms over coverage vs. deductibles. In regard to the cost of the home, homeowners' insurance premiums do not depend on the market value of the home - we would be happy to discuss this as well so you have the best understanding possible of your homeowner's insurance (even if it's not with State Farm)! Original response to review: Thank you for the wonderful 5 star review recognizing John Wilson efforts to provide you with the insurance you need, Sandra! We strive to go the extra mile to provide you with the customer care that you deserve and it is always our pleasure to be able to assist you with any of your insurance questions or needs!"